- Joined
- Jan 13, 2012
- Messages
- 182
- Reaction score
- 59
If we have a queue with limited positions (e.g.6), calls beyond the limit appear to briefly flash through the queue (as see while watching the queue through the Webclient Panel) then are sent to the "Destination if no answer". Do these brief <1 sec calls count as part of the queue call waiting time bringing down the average wait time?