Call Queue - Destination if no answer - CFA

[Thomas Theis]

I have a question about the destination if no answer in a call queue.
The customer would like to have the announcement in the waiting loop, if he does not want to wait any longer, he can leave a message by pressing a button. I would implement this as a destination via a CFA in the destination if no answer. And after the announcement with a selection option, connect the caller to the queue again if he wants to continue waiting. But I think he will then be added to the waiting queue as a new call and will then get a lower waiting place. The queue position should also be announced in the queues.
Is there a way to solve this?

 

[VoIPTools]

Your only option is to utilize the existing built-in queue features. You cannot alter how queues work with a CFD application. If you do choose to send callers to a CFD and the caller chooses to continue waiting they will lose their spot in the queue. There is no getting around it. The only partial fix would be to create a duplicate priority queue so at least they would get answered more quickly, but that has the potential to allow them to jump to the head of the line, so that's not really a solution.