Call Queue Function issues

[ktikoft]

I have build v3763 and have noticed the following Bugs

I cannot log in and out of queues from the client although I can set myself to Away/Available

Show Queues onlsy shows queues with active calls.

Status dows not change on ascreen with available away, works fine on the Pull down.

I can no longer see how many people are logged into a given queue.

 

[mdeerfield]

We also confirm these issues, In addition - only 4 of our 8 queues are displayed.

Also the extension presense does not display properly. IE make an internal extension call (extension to extension) the extensions will be yellow through the ring process - however once the call is established, both extensions show green even though there is an extive call.

I have build v3763 and have noticed the following Bugs

I cannot log in and out of queues from the client although I can set myself to Away/Available

Show Queues onlsy shows queues with active calls.

Status dows not change on ascreen with available away, works fine on the Pull down.

I can no longer see how many people are logged into a given queue.

 

[dominicbatty]

VOIP Client Issues - Queues

Hi,

I have just started evalutaing the 3CX telephone system and have discovered this problem is still occurring. I have created a queue in the 3cx system which does not show in the client, even if I use the "View > Show Queues" option.

Is this something that is known and will be fixed?

Regards, Dom.

 

[dominicbatty]

Apologies

Apologies .... I'd looked at the wrong date. In my previous post when I said "is still occurring" I thought the previous entry from another user was dated "June 2007" and it was actually only posted in December. I mean everyone's allowed a few days off at Xmas ...

 

[Mori]

Call queue is depending on a valid licence, not avaliable in free version.

On the other hand this is a known issue since Client is in Beta and 3cx staff is working on this..

 

[dominicbatty]

Another Queue Issue

I have also noticed that it appears that users cannot log themselves in and out of specific queues, they can only log out of them all or into them all.

Take a scenario whereby we have a number of sales staff in the Sales Queue but for 15 minutes every morning they have a meeting and do not want to be disturbed so someone from support joins that queue for this short period of time - how would we be able to achieve this?

Thanks, dom.

 

[Mori]

That is correct about logging in/out of queues.

This, you should post as future request...

 

[asfuture]

I'm using the ultimate edition from both: 3cx system en 3cx Voip client. but i have stil problems with queues: i can't use this function not with 3cx voip client not with another soft or hard phone. can #CX give more help hierin????