Call Queue Hold Music

[Sean York]

Hi,

I would like to have the queue call music to reset (or muted) every time someone calls in; It seems to be in a constant loop for every call that comes in and it cause some weird voice overlaps with our queue prompt. I hope this setting exists somewhere XD.

Thanks,

Sean Y.

 

[AndreasPo_3CX]

Hi @Sean York ,

Kindly note that this is the default behavior of the system as the music on hold start playing in correlation with the intro prompt. The music on hold starts to play at a lower volume during the prompt playback and then the music gets louder. You can up-vote this post in the Ideas part of our forum . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.