Call Queue - If there are no agents logged in on the queue - forward to Voicemail

[Jedsz]

Hi. I just want to confirm if this flow is possible?

I have tested the callback option but it is intended when all agents are busy or engaged in calls. I want another flow or method which the customer/caller will be routed into voicemail when no agents are logged in to a specific queue.

 

[NicholasP_3CX]

All calls into a queue will be forwarded to the Destination if no Answer if there are no angents in the queue. You can select this to be a voicemail box.