Call queue issue in 3cx Version 20 Update 0

[Kwang Mien]

Hi All,

I have upgraded to 3cx Version 20 Update 0

Extension 100 is an agent of a Call Queue

When I login to the 3cx portal or using PWA as Extension 100 and check the agent status in the Call Queue, Extension 100 appeared to be unregistered. Pls refer to the below

When call to the Call Queue, Extension 100 did not ring. Can anyone advise why Extension 100 is unregistered in the Call Queue ?



Thanks

Regards
Kwang Mien





Thanks

Regards
Kwang Mien

 

[Charles_3CX]

With version 20, Webclients/PWA need notifications enabled on their computers.

Click the bell icon in the top left corner and allow the notification settings when the web client is first accessed.

If this is missed, you can do this manually, pasting this URL into the address bar and entering it in Chrome to access the section below:

chrome://settings/content/notifications?search=notification

Enter your webclient URL https://hostname.dmain.com, for example, in the section above. This will then show the users as registered.

 

[Kwang Mien]

With version 20, Webclients/PWA need notifications enabled on their computers.

Click the bell icon in the top left corner and allow the notification settings when the web client is first accessed.

If this is missed, you can do this manually, pasting this URL into the address bar and entering it in Chrome to access the section below:

chrome://settings/content/notifications?search=notification

Enter your webclient URL https://hostname.dmain.com, for example, in the section above. This will then show the users as registered.

Hi Charles,

Thanks for the info. After enabling notification, the extension is registered in the call queue.

For 3cx Desktop App, do I need to enable notification as well ?

Regards
Kwang Mien

 

[SweetAction]

For 3cx Desktop App, do I need to enable notification as well ?

The electron and store apps do not need notifications enabled (it actually is already enabled by default)