My customer is using a 3cx pro PBX hosted at a virtual provider. 18.0 (Build 461)
3cx android app is version 18.1.2
They are using a lot of call queues and most of the agent in the evening, night and weekend are using the 3cx app on android.
if they use the status available, they are logged in several call queue's
If they are using the status Away, they should automatically be logged out of the queues.
If i am logged in in the management console and a user sets its status on away, in the management console it is still on logged in.
If they are using the 3cx app on their android phone the status is away but the call queue's icon next to the status button says it is still logged in. If you click on it, it wil ask you if you want to log out of the queues
If they are using their web client and look in the panel their status is away and all the names in the call queue are gone. Their phone does not ring if a call queue is been target.
If you are manager of the queues you can see in the panel if agent is logged in or out but is very confusing for the agent itself.
I also thought that this is new because I always saw that if they were using the status away it would be logged out in the management console.
Mickel den Ouden
3cx android app is version 18.1.2
They are using a lot of call queues and most of the agent in the evening, night and weekend are using the 3cx app on android.
if they use the status available, they are logged in several call queue's
If they are using the status Away, they should automatically be logged out of the queues.
If i am logged in in the management console and a user sets its status on away, in the management console it is still on logged in.
If they are using the 3cx app on their android phone the status is away but the call queue's icon next to the status button says it is still logged in. If you click on it, it wil ask you if you want to log out of the queues
If they are using their web client and look in the panel their status is away and all the names in the call queue are gone. Their phone does not ring if a call queue is been target.
If you are manager of the queues you can see in the panel if agent is logged in or out but is very confusing for the agent itself.
I also thought that this is new because I always saw that if they were using the status away it would be logged out in the management console.
Mickel den Ouden
