Solved call queue no audio

[Aroma]

Hello, recently I got a problem in the call queue where there is no audio when the call is picked up. I've tried to disable Support Re-Invites for the user extension, and the audio works. However, when the agent ends the call, it remains open on the other side. Additionally, when I try to enable Support Re-Invites, there is no audio, and the call ends after 30 seconds. Also, all buttons in the control are disabled. it was working and I didn't do any changes . V 18.0 (Build 20)
thanks

 

[OlegR_3CX]

Hi there.
Support Re-Invites and Support Replaces should always be ON, in the users/extension settings, BUT always OFF on the SIP trunk settings.
Do you have any issues when calling between 2 internal users?

 

[Aroma]

No issue between 2 internal users and external call is working , I have restarted the server, but the issue remains the same. I tried to change the Inbound Rules for one of the users attached to that call queue and made it a direct extension. Now, I can hear the dialer."

 

[Alphabetic]

Does your firewall checker pass?

 

[Aroma]

NO

 

[OlegR_3CX]

This is something essential and needs to be done in the first place.

 

[Aroma]

I don't put 3cx in public mode because it's behind a firewall , it's not a firewall issue It has been working since I configured it.
Again, as I told you, I have another Call queue and it's working without a problem

 

[OlegR_3CX]

How are the calls then coming to the System, are you using FXO gateway?

 

[Aroma]

I'm using SIP trunk form ISP

 

[OlegR_3CX]

So you have a local hardware that communicate with the 3CX over local IP address?

 

[Aroma]

The problem was solved by changing some configurations in the SIP trunk.

 

[OlegR_3CX]

Perfect, and thank you for the feedback provided.
I will close this thread now.
Have a nice day