Solved Call queue: only 1 of 2 extensions ringing

[yetopen]

Hi.
We've a random problem with a call queue. It has a Ring All strategy and just two agents, but since some days only one of them is ringing when calling the queue. In the example below just the 158 will ring. I've checked the extension's options and it has Accept Calls From Ring Groups enabled.
If I call the queue from another extension I see 158 ringing and 150 always free.

Directly call 150 either via internal call or from outside (DID) works perfectly.

What else can prevent the extensions from ringing?

Thanks

Server: 16.0.2.910
Phone: Yealink T29G

 

[Saqqara]

'Accept Calls From Ring Groups enabled' is only for ring groups, you have setup a call queue.

Are all the extensions logged into the queue, you can check within the management console.

Extensions -> Select the extension -> Click on Status tab - Queues Status needs to LoggedIn.

 

[yetopen]

Thank you very much, it was that!

What can cause the status to be LoggedOut? I see in the docs one can log out from the queue by dialing *62, is it that?

Thanks

 

[Saqqara]

User can log out various ways

1. Dial codes, if configured under Settings - Dial Codes.
2. 3CX App.
3. Webclient
4. Changing phone status

All the info here - https://www.3cx.com/docs/pbx-queue-status/

Remember, when adding extensions to queues always check the extension is logged into the queue using the above steps.