Solved Call Queue Priority?

[boswell]

Is there a way to give a specific Call Queue Priority over the others?

For simplicity, let's say I have 2 Call Queues (A and B) and 1 Agent. There are 3 callers in Queue A and 2 callers in Queue B. Is there any way to ensure that all 3 callers in Queue A are handled before anyone in Queue B is connected?

Assuming that is not possible, any suggestions on how to accomplish something similar? Maybe with skill-based routing?

 

[jed]

IT is normaly "first in first out"
Howewer you can mark Queue A as a VIP Queue and herby ensure that calls in Queue A is handles first

 

[boswell]

I missed the "Priority Queue" option under Advanced. That's what I was looking for. Thank you!