Call Queue Recording (Bug?)

[Andreas Olenitzack]

I found this manual für Queue Recording. But in the Version "16.0.3.676 " multiple calls option doesn´t work.

When a second call cames to the Extension, i got only the VoiceMail and the forward rule to the mobile number doesn´t work.
What i have to do, that it should work?

Shadragon, do as following:

1. Create a virtual extension
2. In the field Mobile Number enter your Queue Number
3. In forward rule check Ring my mobile simultaneously
4. in Options: Enable on this virtual extension call recording
5. Don't forget to check Accept multiple calls

You shoud record all your Queue even if no agent login.

Quelle: https://www.3cx.com/community/threads/call-queue-recording.54829/

 

[mcoacollins]

Call recording with queue settings is bugged and has been since at least April 2019. I've got an instance running 16.0.493 with a call queue that has recording enabled and set to allow opt-out. Incoming calls do not get recorded unless the agent has always record turned on at the extension level.

Unfortunately, there doesn't seem to be a good way of reporting bugs with 3CX unless you want to purchase support cases.

https://www.3cx.com/community/threads/how-to-record-all-calls-in-a-queue-in-v16.65158/