Good Day,
I am trying to set up a call report for our call queue that I have implemented for our reservations team only, it works great! (Thank you webinars for teaching me!) The OPS manager is requesting to have a report in the same way she would receive a report for each of the extensions for the department, but instead of individual numbers, for the call queue extension (example: Extension 822) - I have tried, but there is no such option on the call report section to do so, and I search the forums there is not something clear in regards about this.
My question is: Is there a way that I am able to send a report to the OPS manager, without having to send her a report on each individual extension, and just the CALL QUEUE? I just want the Call Queue extension (822) however, it does not show on the queue extension as n option to select, nor call queues do in general for reporting.
Please bear in mind, I am aware that there is a portion inside the Call Queue, that allows you to see Call Queue Statistics (these statistics are erased daily, as we have a big screen that shows the call queue statistics in 3CX WallBoard form, as it allows the team to see how the calls are doing throughout the day, 3CX does fail to give the option to download these statistics from call queue the same way you would CALL REPORTS) - Once again, she wants a call report for the QUEUE and not individual extensions.
We have the most up to date PRO version (not the 16, as I believe that is not out yet) - If I am honest, after just recently done all webinars from basic to advanced, reporting call queues in general (as a CSV or PDF) did not come up.
Thanks for all the help that you can provide and I hope that all of your days are going amazing!
Jessica
I am trying to set up a call report for our call queue that I have implemented for our reservations team only, it works great! (Thank you webinars for teaching me!) The OPS manager is requesting to have a report in the same way she would receive a report for each of the extensions for the department, but instead of individual numbers, for the call queue extension (example: Extension 822) - I have tried, but there is no such option on the call report section to do so, and I search the forums there is not something clear in regards about this.
My question is: Is there a way that I am able to send a report to the OPS manager, without having to send her a report on each individual extension, and just the CALL QUEUE? I just want the Call Queue extension (822) however, it does not show on the queue extension as n option to select, nor call queues do in general for reporting.
Please bear in mind, I am aware that there is a portion inside the Call Queue, that allows you to see Call Queue Statistics (these statistics are erased daily, as we have a big screen that shows the call queue statistics in 3CX WallBoard form, as it allows the team to see how the calls are doing throughout the day, 3CX does fail to give the option to download these statistics from call queue the same way you would CALL REPORTS) - Once again, she wants a call report for the QUEUE and not individual extensions.
We have the most up to date PRO version (not the 16, as I believe that is not out yet) - If I am honest, after just recently done all webinars from basic to advanced, reporting call queues in general (as a CSV or PDF) did not come up.
Thanks for all the help that you can provide and I hope that all of your days are going amazing!
Jessica
