Call Queue Round Robin Agents

[Nawaz552]

I am new to the call queue. I have set up two extensions in the call queue (Round Robin).
call queue it's working perfectly. but I need to transfer to their mobile number of the queue agents.
I set up forwarding rules in both the extension(User). Internal Calls were forwarded to MobileNos .only the first agent received the call. but the second agent is not receiving the call.
Anything I am missing?

 

[NickD_3CX]

Hi!

The best way to achieve this is to leave the 2 Users/Extensions that you have in the Queue in the "Available" profile status, then in the Extension Settings of each, in the Forwarding Rules tab enable the "Ring my mobile simultaneously" option.
Also of course don't forget to set the Mobile Number of each User in the "General" tab of their Extension Settings.

Once you do this, when you call the Queue, 3CX will try to poll any extension they have registered to their extension, and the Mobile Phone you set.

 

[Nawaz552]

Hi!

The best way to achieve this is to leave the 2 Users/Extensions that you have in the Queue in the "Available" profile status, then in the Extension Settings of each, in the Forwarding Rules tab enable the "Ring my mobile simultaneously" option.
Also of course don't forget to set the Mobile Number of each User in the "General" tab of their Extension Settings.

Once you do this, when you call the Queue, 3CX will try to poll any extension they have registered to their extension, and the Mobile Phone you set.

I have done the same process still not working. only the first agent received the calls. when I see the calls logs in 3cx.displaying the second agent not answered. but he did not receive the call.
that you have in the Queue in the "Available" profile status?. Is this the same in the photos? or do I need to change any other setting.

 

[JosIPVG]

Sorry to ask but if you want them to answer the calls on their mobile why not just use the app for that instead of going to their direct mobile number?