Call queue seems random

[ChrisGrey]

Hi, we needed to achieve a call management system where everyone who is logged into the system is in the queue but where the call routing goes in a specific order (ie reception is listed first, then support and so on. We thought that we had achieved this by ensuring that the list was ordered in that way but when calls come in they are routed in a distinctly random order instead. Is this how it is supposed to work (which would make a mockery of the ability to re-order the list) or is there something fundamentally wrong with 3CX in this regard?

Please advise as we cannot have calls routed in this random fashion.

Thanks.
Chris Grey

 

[SY]

Hi, we needed to achieve a call management system where everyone who is logged into the system is in the queue but where the call routing goes in a specific order (ie reception is listed first, then support and so on. We thought that we had achieved this by ensuring that the list was ordered in that way but when calls come in they are routed in a distinctly random order instead. Is this how it is supposed to work (which would make a mockery of the ability to re-order the list) or is there something fundamentally wrong with 3CX in this regard?

Please advise as we cannot have calls routed in this random fashion.

Thanks.
Chris Grey

Chris,

this behavior of queue is "by design" since v3.
v8 will have "prioritized" hunt (it is your reuest), ring all and random hunt (as it works now) strategies.

Thanks

 

[ec268]

That's great !! We are also looking for "prioritized hunt" !!