Call Queue under Panel on Web Client question

[cpe90]

As an admin, I would like to know if I'm able to see all the Call Queues I created to monitor who's logged in and who's not.
Currently, I can only see three CQ listed under my web client "panel", and I wasn't even part of those CQ.
The CQ that I was a part of is not listed there.

Just FYI, I do have a Pro license.

Am I missing something?
The goal of this thread is for me, as an admin, would like to be able to monitor all the CQ to see who's logged in and who's not so I can inform my users promptly to log in to the queue when they email me and ask why their phone wasn't ringing.
Thank you for your help.

 

[SweetAction]

Add yourself as a CQ manager


Then it will show up in the webclient and you can see who is logged in/out and at what time

 

[cpe90]

Thank you for this. I'm able to see All the CQs in my Web Client now except one.
Do you think this is a bug or is there a trick to "reset" this problem CQ without deleting and recreating it?
I know now that the max CQ you can see on the web client is 12 and I do have 12 CQ but currently, I'm only showing 11.
I'm not sure what I need to do with that "problem" CQ.

 

[SweetAction]

Thank you for this. I'm able to see All the CQs in my Web Client now except one.
Do you think this is a bug or is there a trick to "reset" this problem CQ without deleting and recreating it?
I know now that the max CQ you can see on the web client is 12 and I do have 12 CQ but currently, I'm only showing 11.
I'm not sure what I need to do with that "problem" CQ.

I'm not aware of any limits on the number of call queues you can see in the webclient. At one client we have over 100.

 

[cpe90]

Yes. I have a total of 22 CQ and have added my extension as the manager but I can only see 12 at a time.
Maybe because I only have the Pro license and your client might have the Enterprise so they can see over 100 CQ?

Good thing I only need to see 12 CQ but it's only showing 11 right now due to that one "problem" CQ.
Maybe 3CX support can help on how to fix that "problem" CQ.

 

[cpe90]

I'm not aware of any limits on the number of call queues you can see in the webclient. At one client we have over 100.

Never mind. You are correct.
I cleared the cache on my Firefox, and I can see 13 CQ now including the "problem" CQ.
Need to remind myself about it moving forward since we are still not recommended to use the Windows client due to the recent hack.

 

[SweetAction]

Glad to hear cache clearing solved the issue.