Call Queue Voicemail

[greatchoice]

I am trying to figure out why the call queue i setup does not allow anyone to be placed in the queue.

Setup:

Inbound call routes to Ext 91 which determines if the office is open or to forward to the out of office number.
Forwarding on EXT 91 is set to forward to EXT 83 (call queue) for all internal and external calls
Call queue 83 has 4 agents, prompt and hold music.

When you call, it hits 91 then goes straight to voicemail setup for queue.

 

[ChrisC_3CX]

First thing I'd check is making sure that there are agents logged into the Call Queue, both globally and explicitly. You can check global login from within the Management Console >> Extensions >> select extension >> Status. Explicit Queue login can be checked by accessing the Webclient of a Queue Manager and navigating to switchboard, select the corresponding Queue and check the Q icon on the right hand side for each agent(must be light blue).

If they are logged in I'd then recommend making sure that the routing applied is in fact the one set on the call queue. Edit the Queue in question and change the destination if no answer to somethin else other than the said voicemail. Does the call still get routed to that voicemail or does it in fact go to the newly set destination?