Solved CALL QUEUE

[Effervescence]

I am using a 8SC 3CX PRO edition and it is Version 20.0 Update 1 (Build 731 Release). I have noticed something weird. Incoming calls to the queue on the panel are showing the agent that answered the call as the caller instead of the other way round. But on call logs on reports the destination shows the agent.

 

[OlegR_3CX]

Hi there.
Are you using 3CX mobile/Web application to answer the call?

 

[Effervescence]

Hi there.
Are you using 3CX mobile/Web application to answer the call?

I am using the web client

 

[OlegR_3CX]

PUSH is used to when the call is sent to the application and that is the reason you see the user first, and when using PUSH, the user is actually picking up the call from the server.

 

[Effervescence]

PUSH is used to when the call is sent to the application and that is the reason you see the user first, and when using PUSH, the user is actually picking up the call from the server.

@OlegR_3CX So in short when a call is coming in it first goes to the PUSH server then the push server now makes the call back to the user who was calling?

 

[OlegR_3CX]

So the push is arriving to the application and when you answer the call, you are actually making a call to the 3CX System to pick it up, and that is why you see as an outgoing call.

 

[Effervescence]

So the push is arriving to the application and when you answer the call, you are actually making a call to the 3CX System to pick it up, and that is why you see as an outgoing call.

Thanks for the clarification

 

[OlegR_3CX]

You are welcome! I will update and close this thread.
Have a nice weekend ahead