Call Queue

[Lakmal]

As per attached screenshot we have disabled the users ability to logout from queues


However Yesterday we noticed that the user is logged out of all the call queues.

 

[SnakeRiverWebDevelopment]

That can be don with dial codes (Log out extension from queues *63) as well as from the client

 

[Lakmal]

What we require is to stop users logging out from a queue, can this be done via the portal?

 

[SnakeRiverWebDevelopment]

No, users can logout from the client, you can remove the dial codes if you wish to but there is no way to force login to queues

 

[Alphabetic]

That option you sent a screenshot of is the action that is taken when a status is changed.

Users cannot be prevented from logging out of queues.

 

[VoIPTools]

This is a very complicated issue. There are many ways a person can be intentionally logged out of queues. For example, break times, office hours, presence status, etc. It might be possible to turn off some of the ways people can be automatically logged out of queues, but you cannot stop the user from logging out of queues via the web client.

Using the Call Control API, it would be possible to detect when someone has logged out of a queue and either force them back in automatically, or send notifications to a manager. Ultimately, I think company policy, automated notifications, and custom wallboards would be the best approaches given the current options in 3CX.

We can help.

 

[NicholasP_3CX]

As per attached screenshot we have disabled the users ability to logout from queues


However Yesterday we noticed that the user is logged out of all the call queues.

This does NOT prevent a user to log out from the queues!

What this option does it to log a user out of their queues when they are in this status. So you dont have people "forgetting" to log in or out from their queues. It will go based on their schedule and log them in and out automatically.