Call Queues Automatic logout

[orion5]

Hi Everybody,

we will be interested to have the option to automatic logout an agent from a queue if he does not reply to incoming calls for x times.
In this way then the agent will be obliged to login again to join the queue and the queue will have only people active in reply.

There is anything in development in this direction ???

Thanks
Enrico

 

[DDJohn]

Man that would be great. My people often forget to queue out.

 

[VoIPTools]

I encourage you to take a look at our "3CX Auto Logout" tool. I think this will meet your needs. As an administrator you specify how many calls an agent can miss before they are logged out of queues. When an agent is logged out by the tool it also sends an email notification to the agent and their manager.

https://www.voiptools.com/product/3cx-auto-logout/

 

[DDJohn]

I encourage you to take a look at our "3CX Auto Logout" tool. I think this will meet your needs. As an administrator you specify how many calls an agent can miss before they are logged out of queues. When an agent is logged out by the tool it also sends an email notification to the agent and their manager.

https://www.voiptools.com/product/3cx-auto-logout/

We actually have the voiptools suite, so I'll check it out! Thanks!

 

[VoIPTools]

Perfect, then you already have the tool!