Call Queues Caller Count Displayed on Phone?

[615Don]

Hi All,

In the process of replacing a legacy system for a client and we're curious about how to replicate a feature they currently have. Currently, their desk phone can display the number of calls in a queue so that additional staff can then sign into the queue to help bring down the total number of calls waiting if the dedicated staff gets overwhelmed. What are my options to replicate this functionality?

 

[ChrisC_3CX]

With 3CX you cannot do this on the IP Phones but you can use the 3CX Webclient or 3CX Desktop app instead. This information is available in the 3CX Switchbord/Wallboard so users can monitor the calls and log in/out accordingly.