Call queues on loop

[KatrineHelena]

Hello,

I have a costumer with 2 call queues in 2 different contries. (they are two different 3CX serveres with a bridge)

When all of the agents in CQ1 are busy, the call will divert to CQ2 and the same when CQ2 are busy the call will divert to CQ1.

Sometimes all of the agents are in a meeting, and are therefore logged out of the Queues.

Then the mess starts, calls goes in a loop jumping back and forth between CQ1 and CQ2.

Do you have a good way of solving this?

 

[VoIPTools]

Each company should have 2 queues with the same people in each queue (a total of 4 queues). Rather than rolling over calls to the primary queue, roll them over to a secondary queue that does not forward back to the original queue.

 

[KatrineHelena]

THANK YOU, we will try this. I can't believe I didn't think of that before... ;-)