call queues

  1. Issues with Call Queue time accuracy in PWA.

    Hi all, I have been told by some of our users that their log in/log out times and call times are often incorrect by anywhere from 1-15 minutes. For example, one of our users that frequently logs in and out of their call queue sent me this specific example. User signs in like normal, then goes...
    • PSC-Makc
    • Thread
    • call queues pwa reporting errors
    • Replies: 3
    • Forum: Web Client

  2. Priority Queue Issue

    Hi, I am trying to set up a priority call queue option for a medical customer that have stated they need an option for the doctors to be able to ring reception and cut in front of incoming queued calls that are currently ringing in case of an emergency. I have attempted to test call queues...

  3. Limit number of inbound calls to an extension per day

    is there a way we can set an ext from a queue to only 12 calls a day. we want our agents to get the most out of each call so if they only receive 12 calls they will make the most of those calls and we can ajust as the agent suceeds.

  4. Queue Call Forwarding

    Hi All, Is it possible to forward a call to an external number if all agents in queue are on a call? My plan is to limit the accepted callers on the Call Queue to 6 and the number 7 caller will be automatically forwarded to an external number. Regards,

  5. Call Queque

    Hi all, Just wanted a hand with a query on call queues. Can a user choose to log in and out of specific queues if they need to? Hope someone can help Thank you
    • andytelco
    • Thread
    • 3cx call queues
    • Replies: 0
    • Forum: Other

  6. Call queues on loop

    Hello, I have a costumer with 2 call queues in 2 different contries. (they are two different 3CX serveres with a bridge) When all of the agents in CQ1 are busy, the call will divert to CQ2 and the same when CQ2 are busy the call will divert to CQ1. Sometimes all of the agents are in a...

  7. Login / LogOut of specific Queues on Andriod App

    Currently when you login and logout of Queues in the App, it is a global setting and you are not able to see which specific queue, you are logging in and out of. Ideally when you login, it should bring up a tick list and you can chose if you are logging in or out all queues or specific queues...
    • ZweZwe
    • Thread
    • andiod call queues ios
    • Replies: 1
    • Forum: Android

  8. V18 - Search call queues in the people searchbar

    Hi, i've got trouble searching my own call queues in the webclient. There's no change, when I hide or show my personal contacts. On V16 we could search our own call queues in the webclient and call them. Is this behavior intentional or is it a bug? Best regards
    • SynAck
    • Thread
    • call queues search webclient
    • Replies: 5
    • Forum: Web Client

  9. Wrong Audio Prompt plays when User login or out of the queue.

    I noticed this a few months back but figured the next update / upgrade would fix this issue. Currently if / when a user logs in or out of the queue the audio prompt is "Voicemail Disabled for this extension. I have tried the speed dials as well as manually dialing both *62 and *63 all produce...
    • JimWindle
    • Thread
    • *62 *63 call queues oicemail disabled for this extension queue wrong prompts
    • Replies: 1
    • Forum: Phone System / PBX

  10. Solved QUEUE, IVR, Ring groups dissappeared after upgrade V18

    what went wrong? It was fine on V16 running on lightsail instance installed by PBX express. Then after the upgrade to V18 I cannot longer see my settings. The PBX voice continues to work as before the upgrade.

  11. Solved Call queue OOH setting

    Hello, I have a Call queue with af DDI, under the Indbound rules i've 'Set up specific Office Hours for this rule' and set the 'Destination for calls outside office hours' to the DR i've made for this queue. But it wont activate outside the business hours. The call doesn't go through, but it...

  12. Solved Call queue ends systematically in default prompt

    Hello 3CX community, Recently, I've been trying to implement a call queue in my company's 3CX platform. Basically, my goal is to create a rule that transfers all calls to a call queue during the weekend. Using the call queue option, I find myself unable to reach any of the agents. When calling...
  13. kinetix

    Call Queue Options for when Inbound Caller Presses Star "*"

    Right now, if I am a caller in a queue and I press "*" (Star), I bounce to the operator. We have recently had several larger clients ask if they can have options for this and to either disable the option all together, or to allow the destination if star press to be configured manually, rather...
    • kinetix
    • Thread
    • call queue call queues destination callers operator queue
    • Replies: 1
    • Forum: Server
  14. paul_carass

    CFD - Weekend Shift Changes

    Hi All, I am completely new to using CFD, so I am hoping I can get some advice on best approach with a scenario I have. I have a business that utilizes Volunteers for their Helpline Out of Hours and during the weekend. I am looking to make use of CFD for routing calls based on Day/Time. At the...
  15. ComputerMechanic

    Extensions not receiving call queues inbound calls

    Hi all, The problem has occurred since the v16 release. Extensions, "at random", are unable to receive calls sent to only call queue. When this occurs it may be one or more extensions that are affected. Not always the same extensions. All extension are logged into the queue and status is set...

  16. Solved 3CX V16 QUEUES

    Hey Guys Not sure if this has already been answered but we were on 3cx standard 16. Once the update was done we have been upgraded to 16 pro. However while being on 16 pro i can no longer see queues despite being on pro which should have queues? Thank you!

  17. Option all Call Queues in webclient/#/switchboard as in the Windows Client.

    Option all Call Queues in webclient/#/switchboard as in the Windows Client.
  18. Shadragon

    Allow Any Extension For Call Queues

    Good Day, We have extensions in the 800-899 range. Each 800 block ext has a DID associated with it and we have few spare extensions. When we set up new call queues / ring groups it defaults to the lowest free 8xx ext. I just went through and changed our Ring Groups from the 8xx block to 4xx...
    • Shadragon
    • Thread
    • call queues did ring groups
    • Replies: 0
    • Forum: Server

  19. Advanced call queues 2 or 3 steps?

    Hi friends! Please point me to right direction, i am trying to configure call queue - IVR, i need 2-3 different messages based on waiting time. 1. Welcome message. 2. Music 3. 30s. Hold the line all operators are busy 4, Music 5. 1.30s. Hold the line all operators still are busy but if you...

  20. How To Stop Ring All Mobile Forwarding

    On 15.5 SP4 currently, and I have an interesting situation. We have a site wide ring all setup based on an inbound DID for use when the building alarm is triggered. We have some users that use the call forwarding feature at the handset level on their Yealink T46G desk phones. I've also dug...
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