Call queues

[Droopy]

Hello,
I want to try Call Queues but the system says that option isn't available in my edition.
Do I need to define something before I can do that?
Regards,
Stephan

 

[KyriacosS_3CX]

Hi,

You need to move to one of the current versions, where this feature is available.
https://www.3cx.com/ordering/pricing/features/

 

[Droopy]

Hi,

I use last version (3CX SMB FREE). Call Queues seems to be included in this version:



Regards,

Stephan

 

[KyriacosS_3CX]

Hi,

On the SMB they are, but that is the current cloud based solution. If I am not mistaken you are using the older 4SC Free solution with an on-premise deployment, and that does not.

Best,
KS.

 

[Droopy]

OK, if I want to have these feature, I need to be hosted by 3CX.
What features will I lose if I upgrade to a hosted version?
Is this version free, even for hosting?
Is it easy to migrate to the hosted solution?

Regards,
Stephan

 

[KyriacosS_3CX]

Hi,

You also of course have the option of purchasing a commercial license and remain on-prem.

The features of the hosted SMB version are available on the list shared earlier. In general you will not be losing anything - you can set-up an instance and check. This version is free, inclusive of hosting.

You cannot do a backup and import to the hosted version, you will need to setup as new. Please note that you will most probably need an SBC to connect your current phones to it, and your SIP provider must be one of the ones included as an option for SMB, not all are compatible. A new 5 digit extension range will be assigned to you by the system.

Best,
KS.

 

[Droopy]

If I upgrade to 3CX PRO 4SC, will I still have these queue features even if I stay in a solution hosted in our company?