Call Reason

[Wael]

Hello! Is there any option to add call disposition reason when a the agent ends the call?

 

[Evolute IT]

No

 

[SteveITS]

Is this something where v18's help desk will work for you?
https://www.3cx.com/community/threads/3cx-roadmap-v18-alpha-connecting-customers.78349/
-> https://www.3cx.com/blog/releases/roadmap-v18-alpha/

 

[VoIPTools]

I'm excited to see the new help desk feature for our own internal purposes. It will be interesting to see whether it performs a popup on inbound AND outbound calls, and whether you will be able to select from a predefined list of dispositions, and then report on those dispositions. In the meantime, you may want to take a look at our add-on tool 3CX Wrap-up Codes

 

[jaywagener]

+1 We have multiple clients who would use this. Using CRM to handle this is not always the answer as many other PBXs have this ability baked into their call center features and is much cleaner in running reports from the 3CX.