Solved call recording access

[BuddyFarr1970]

I want to give a single user access to their own call recordings. in other posts I have seen that you go under access and check the box next to "show call recordings". I do not see that option anywhere. I am running v18 update 9, build 20 Professional annual version.

 

[NikolasA_3CX]

Hi @BuddyFarr1970

This can be found in the Phone Provisioning tab of the extension after you have selected the 3CX App as shown below.

 

[BuddyFarr1970]

ah, that is what I was doing wrong. it defaults to the physical phone, I had to change it to the 3cx webapp drop down first. thank you for showing me that!

 

[NikolasA_3CX]

You are welcome!