call recording

  1. ronenba

    V20 call recording

    i am hosting my PBX on Amazon, connected to sharepoint, is it possible to change the recording format on the pbx from wav to mp3? will save space on sharepoint and also setup to keep recording for 3 months only?

  2. 3CX AI for call transcriptions

    According to this document, one of the transcription engines available is a free "3CX AI", is there any information on this? Which, if any cloud/AI Provider does it use on the backend Where is data processed (same region as 3cx hosted instance? what about self-hosted?) Does 3cx use the call...

  3. Moved Call Recordings

    Hello community, I have moved call recordings to block storage, previously I have done this, amended permissions and then reindexed the location and all has worked fine. This is my first time doing this on V20. New recordings are working fine (so I know it's not permissions), but when I try to...

  4. Solved What does the "Call Recording Notification" checkbox do?

    Good Evening, When editing a user's Call Recordings Options, there is a checkbox called "Call Recording Notification". I would like to know what this option does and if there are any other steps to configure it properly: '
  5. ZCSFT

    Play button is missing from the Recordings Section of the Admin portal

    I can't seem to get the play options for recordings in the recording section of the Admin Portal. Has that feature been remove or something? It used to be like this Now it is like this
    • ZCSFT
    • Thread
    • admin admin portal call recording missing pbx recording
    • Replies: 4
    • Forum: Phone System / PBX
  6. Justin Moors

    Call Recording Transcriptions in CRM

    Hi all I was under the impression that with U3 we'd be able to journal call recording transcriptions and links to the call recording over to our CRM - but I cant seem to make this work. My demo system is running U3 RC and I have Whisper AI configured which is handling the transcriptions etc...
    • Justin Moors
    • Thread
    • call recording hubspot hubspot integration transcription
    • Replies: 4
    • Forum: Hubspot

  7. v20 Call Recording Sorting

    We have a client who uses call recording for order verification. Since upgrading to v20 it seems like you have to have system owner rights to be able to sort the call recordings. Standard users can see the call recordings but cannot sort by date. Is there a recommended method to sorting the...
    • Midd-Atlas
    • Thread
    • call recording
    • Replies: 3
    • Forum: SMB

  8. Alert when call recordings stop

    Is there an option to create an alert when calls stop recording - for any reason? I understand the alert when call recordings reach maximum quota - or a percentage of maximum quota - this works - however is there an additional alert you can put in place when it gets to the point where it stops...
  9. BuddyFarr1970

    Solved call recording access

    I want to give a single user access to their own call recordings. in other posts I have seen that you go under access and check the box next to "show call recordings". I do not see that option anywhere. I am running v18 update 9, build 20 Professional annual version.

  10. Call Recording

    Hello, I've recently been asked to configure the call recording feature to a couple of pilot users. However, after this was brought up to CAB, the GRC officer mentioned that the beta phase should only include call recording for inbound calls with an IVR to the caller informing them of the...

  11. 3CX Call recordings filename is incorrect

    Hi, From last weeks I just noticed that the 3CX call recording filename is incorrect now. Earlier for inbound and outbound calls it used to switch caller and called id. But now the filename has no difference for both inbound and outbound calls. It used to work fine until few weeks. Can someone...
    • dhaerle
    • Thread
    • call recording
    • Replies: 2
    • Forum: Other

  12. 3CX Call Recording Archive using SFTP - Erroring due to permissions (even though manual login works)

    Hello - I have a hosted instance of 3CX which we are trying to use the Auto Archive for the Call Recordings to our SFTP server, however i am getting the following error: I have manually Logged into this SFTP server using WinSCP, created a directory and manually placed an audio file so I know...

  13. 3CX call recording retention when using Google Bucket

    We use Google Bucket storage for the majority of our larger systems to reduce storage space required on our VMs. With regards to retention periods I wanted to see what other partners or 3CX recommend with regards to retention of this data. Are you using the Google Bucket retention settings or...

  14. Call Recording for INBOUND calls only

    Good afternoon all, I have a client that has Record all calls set however they want all calls outbound to not be recorded and all calls inbound to be recorded Is there a way I can achieve this state?
  15. GML

    PCI compliance with hosted instance

    hi guys, We have a customer who is moving from on-prem over to a 3cx hosted pbx. They need to be able to stop call recordings automatically when making payments for PCI compliance but the only way we have found to do this uses the CFD, as far as we understand, we will not be able to implement...
  16. Bruce Smith

    Solved One users calls are not recording

    Hi All, I have a strange one, I have one person where there call are not getting recorded, I have removed them and re-created the account, every one else I have checked and there calls are recording fine just one person, I have forced audio via the PBX and forced call recording disabled the...
  17. AlphetaCS

    Poor Sound Quality or No Sound On External Calls

    I'm working to transition a client off of their existing system onto 3CX, but I'm running into sound issues. They started slow with just making external calls (nothing incoming) for about a week and it went well with the occasional complaint about sound quality. When I started forwarding all...

  18. Auto Pause Call Recording When Client Opens Specified Web Page

    Hi Does anyone know if it is possible to have Call recording pause/stop when a user opens a web page. Currently have an Avaya Contact Centre system which will pause call recording when the user opens a web page to take payments using card details over the phone. The user has to be running...
  19. NicholasBarnes

    Force call recording for queued calls

    Hi, We have a customer who is obliged to record all calls. Their business regulations (they are bound by the Financial Conduct Authority in the UK) say, "A firm must take all reasonable steps to record telephone conversations..." (see https://www.handbook.fca.org.uk/handbook/SYSC/10A/1.pdf...
  20. TPR3CX

    Can you configure 3CX to only record calls coming in from Call Queues?

    Greetings, Management is interested in activating call recording for our calls coming in via our call queues. Is there a way to do that or can I only configure it at the extension level?
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