Hello,
We are currently having an issue with the desktop application for 3CX and enabling/disabling recording after transfers. The following happens:
1.) A user picks up the handset (deskphone).
2.) The user can enable and disable recording, as you'd expect, through the application.
3.) The user transfers the call to another person
4.) The call is either rejected, or transferred back to the user
5.) The softphone/desktop application no longer shows the call, and therefore call recording cannot be enabled or disabled.
Is this a known issue? We would like the desktop application to continue to have awareness of the call after the transfer and therefore be able to continue to enable and disable recording.
Thanks for the assistance in advance.
We are currently having an issue with the desktop application for 3CX and enabling/disabling recording after transfers. The following happens:
1.) A user picks up the handset (deskphone).
2.) The user can enable and disable recording, as you'd expect, through the application.
3.) The user transfers the call to another person
4.) The call is either rejected, or transferred back to the user
5.) The softphone/desktop application no longer shows the call, and therefore call recording cannot be enabled or disabled.
Is this a known issue? We would like the desktop application to continue to have awareness of the call after the transfer and therefore be able to continue to enable and disable recording.
Thanks for the assistance in advance.
