Call Recording Backup in Hubspot

[PrateekChoudhary]

Hi everyone,

I'm here seeking assistance from the greatest 3cx specialists since I'm trying to figure out how to sync call recordings of contacts with or without server-side connectivity in Hubspot. Would you kindly let me know if it's possible?

I really need to put this into action.



I need your assistance because I am now utilizing the accessible version of 3cx.

Trying to find someone who can assist with this.

Thanks.

 

[SweetAction]

As mentioned in your other thread, this isn't functionality of 3CX. You can do it by writing your own scripts or by engaging a provider like @VoIPTools who might be able to assist.

 

[Evolute IT]

In U9/10, the recording link will be available and it will be possible to upload the file this way to supported CRMs.

In the meantime, we do have scripts to workaround this.

 

[OlegOLP]

Yes, as already said, you have 3 options.
- Wait for the official method from 3CX and get a link to the wav file
- Create the script yourself.
- Use third-party developments and get a webhook like this

{
"FILES": [
"https://{3CXFQDN}:5001/webapi/recording/230614221638_30-1-1.mp3"
],
"event": "outgoing",
"callerid": "0629759787",
"user": "101",
"finishtype": "Ok",
"transfer": "False",
"breakside": "External",
"did": "",
"title": "Successful call to 0629759787 (0:11)",
"id": "230614221638_30-1"
}

 

[PrateekChoudhary]

Thanks, everyone for the support and replies, for right now I am thinking of a custom script , but I cannot able to decide from where to start can anyone help me regarding this? Please share some custom script related blogs as a reference for Hubspot.

Even I am checking the Creomate too. Will let you know when I will need help.

Thanks all again

 

[PrateekChoudhary]

I have gone through the
Creomate
https://creomate.com/
But It seems and support the system application, but I need support for the " web client " service, so can you relate some custom scripts related to blogs for the same?

Thanks.

 

[OlegOLP]

hmm. our service does not depend on the type of client at all. please explain what you mean by a web client? should the event be generated by the web client?

 

[PrateekChoudhary]

Yes we want to save recordings and we are using web client application only not the system application.

The browser edition.

 

[OlegOLP]

Yes we want to save recordings and we are using web client application only not the system application.

The browser edition.

you can use anything (web, softphone, ip-phone...). records are generated on the server side

 

[PrateekChoudhary]

And do we need to configure it in every system, in which we are going to use the 3cx ?

 

[OlegOLP]

On every 3CX Server, not on the client. How many servers do you have?

 

[PrateekChoudhary]

Only one right now

I am checking for it , I will get to you soon

 

[PrateekChoudhary]

Have you done any implementation regarding the same

as I need help in this https://creomate.freshdesk.com/support/solutions/articles/101000402803-3cx-web-api-debian

as I cannot able to move after the 4th step as I am not able to get any nginx

Please help me regarding this.