recordings

  1. CreativeTech

    Remote Storage / Data Archiving to Microsoft 365

    I was trying to find specifics pertaining to the archiving of call recordings to SharePoint. Given the limit to cut-off date is 30 days I'm wondering how does this affect the workflow of person who is reviewing the calls and sometimes needs to access recording up to 120 days old. We...

  2. Stereo Call Recording in v20 Update 8

    With the recent Update 8, the integration with 3CX Cloud Transcription was introduced, along with the option to enable stereo mode for recordings. However, it appears that the stereo functionality is only available when using the 3CX Cloud Transcription engine. My question — and one that several...

  3. On prem | 3cx V20 U8 call recordings unavailable and call costs not reflecting

    Hey guys, Issue 1: I am having an issue with some of my customers 3cx instances whereby all new call recordings are no longer showing in the 3cx management console. I have verified that calls are indeed still being recorded and are available on the system itself when connecting to the server...

  4. Microsoft 365 Storage Issues

    I'm getting intermittent troubles using 365 as storage. Recently, backups to SharePoint seem to be having issues. Some backups have a size, but the majority don't have a size recorded and aren't valid. I get notified when our failover 3CX tries to restore them as it says the "Provided backup is...
  5. lancerichards

    Separate Backup from Recording Storage

    Hi Team, We have a scenario where a customer would like to have the storage of their recordings on their Sharepoint with M365, but as part of our standard practice, we push our daily backups for customer managed instances to a SFTP server. The only way I can see I'll be able to do this with...

  6. Include intro prompt in recordings

    Hi everyone, I have the following setup: - digital receptionist with intro prompt, 1 sec timeout, transfer to queue - queue with agents that can login/login the queue - recording on all external calls enabled The default behaviour is that the recording starts when the call is answered by one...
  7. Leo_B

    SharePoint, Google Cloud Storage and recordings question

    Hello y'all, Currently we run several 3CX v20 phone systems with remote data storage pointing out to Google Storage. As we consider the possibility of moving recordings to SharePoint site, a fundamental question arises: is a particular 3CX instance capable of detecting recordings uploaded to...
  8. BABALUCHA

    Recordings Disabled, Quota reached

    Hello Team i have the customer set to delete after 30 days of recordings automatically but i see that it is disabled now, i see that system did delete the older than 30 days of recordings but i because of the call volume system has reached the allowed 15GB of storage and now have disabled the...
  9. NickEmpireComm

    Record Greeting Consistency Options

    Good Morning Is it possible to include the telephone record button when recording Auto Attendant and other voice recordings? This button was removed from v18 to v20 in the Auto Attendants however it's available under Voicemail for Users at the administrator level. This was super handy when...

  10. Want to Verify Can Use Different Google Compute Buckets for 3CX Backup and Recordings

    Hi, I just wanted to verify you can use 2 different Google Compute buckets, 1 for the 3CX backup and 1 for Recording archives. Each would have/use it's own JSON file. I know you configure the location for each and just want to make sure each can use it's own bucket/JSON file. Thanks...

  11. Suddenly Unable to Download Recordings

    Trying to download recordings today but everytime i get a 'File not found or not accessible' error. It's a debian install and i've ssh'd in and checked the file/folder permissions and they all seem to be correct. The last time i downloaded a recording was on the 13th and it seems to have done an...

  12. IVR Greeting and VM Greetings Gone

    Hi, Today I started getting calls that our primary auto attendant was down. I found out the recorded greetings was gone. I investigated further and all the user mailbox greetings are gone as well. We have not touched the system and if anything have been getting our public IP Changed emails last...

  13. Missing Queue name from recording file name

    We have version 18. The filename of incoming recordings in a queue is "[QUEUE_NAME]_CALLERNUMBER-EXTENSION_DATETIME(AN_INTEGERER)" Well... Suddenly and without any reason QUEUE_NAME was disappeared and is empty in a specific extension and in the other extensions in some calls it appears and some...

  14. Unable to view call recordings on some Users' web client

    As per the title, I'm struggling to get call recordings to display for a user. This morning my customer asked to start recording their calls. I turned on "Call Recording" on all IP phones. I quickly found the recordings in the Admin console. Then, on my own User extension, I went to >> Phone...

  15. Searching Recordings (Issue when by contact name)

    Found a problem when searching for a recording by the name listed in the contacts. We can find it by searching only when it's an inbound call. But not if it's an outbound call. If I call a system contact Bob Smith and search in recordings, I can find it. But if I call a system contact Tom Smith...

  16. Call Recording Backup in Hubspot

    Hi everyone, I'm here seeking assistance from the greatest 3cx specialists since I'm trying to figure out how to sync call recordings of contacts with or without server-side connectivity in Hubspot. Would you kindly let me know if it's possible? I really need to put this into action. I need...
    • PrateekChoudhary
    • Thread
    • backups call recordings hubspot hubspot integration recordings
    • Replies: 12
    • Forum: Hubspot

  17. Restrict Call Recording Search by Group

    We have a customer that would like to restrict the Call Recording library to only show calls to/from members of the same team as the logged in Administrator/Line Manager. I have looked at the new Rights levels in v18 build 6 however I cannot seem to get a right combination that will restrict the...

  18. Call Recording

    Is is possible to configure a softkey on Fanvil X series to start / stop recording of a call? or is this function only available in the 3CX softphone clients? Thanks
    • Joe A
    • Thread
    • recordings
    • Replies: 3
    • Forum: Fanvil

  19. Recordings Permission

    Hello, We have to grant the access to download the call recordings for multiple users. But if we enable the option like above, it will grant them also access to alter the "Recording Quota Options", what is of course not wanted. What is the supposed way to achieve this? Access the call...

  20. Recording Lost/Inaccessable in GUI

    Good Morning, I'm wondering if anyone else has experienced this issue. Agent calls are automatically recorded, when on calls agents will very frequently (~75% of the time) have to transfer or conference in another line. When they transfer/conference, the recording is stopped/broken. The end...
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