Call Recording Behavior

[craigreilly]

Is it the correct behavior that extensions forwarded to an external number are not recorded? My associate has his extension forwarded to his mobile but calls aren't recorded.

 

[positron]

Yes, forwarded calls are not recorded, but if you designate a mobile number and use the "Ring my mobile at the same time" option, then calls answered at the mobile number will be recorded.

If you don't want it to ring a regular extension and mobile at the same time (you just want to selectively forward), you can set up a non-provisioned extension, assign the mobile number with "Ring my mobile..." and forward to the non-provisioned extension. The only issue is recorded calls are associated with that extension, not the original.

 

[craigreilly]

I guess that is a start. Now I have 2 copies of the recording for each call.
Better than not at all.
Thanks.

 

[positron]

I use that recording trick at a customer who needed overflow calls which were sent to an offsite call center to be recorded. I have a scheduled script which runs nightly to purge the duplicate recordings and delete old recordings to save space.