Solved Call Recording on Dummy Extension

[Stoopler]

Heya!

We have a "dummy" extension setup to use for call forwarding to an external call center (call comes into our IVR after hours, IVR forwards to extension and that extension forwards to the external toll free -- if theres a better way to do this, please let me know) that we really need to be doing call recording on for our own monitoring purposes, however, I assume because the extension isn't registered there isn't a recording ever started.

Is there a way to do this (forward to an external number) and have that call recorded properly? I've looked in the activity log and can't see anywhere that it mentions actually initiating a call recording to that extension.

Thanks!

 

[Evolute IT]

Heya!

We have a "dummy" extension setup to use for call forwarding to an external call center (call comes into our IVR after hours, IVR forwards to extension and that extension forwards to the external toll free -- if theres a better way to do this, please let me know) that we really need to be doing call recording on for our own monitoring purposes, however, I assume because the extension isn't registered there isn't a recording ever started.

Is there a way to do this (forward to an external number) and have that call recorded properly? I've looked in the activity log and can't see anywhere that it mentions actually initiating a call recording to that extension.

Thanks!

Try using "Ring my mobile simultaneously" and set the external number as Mobile Number. This way, the call isn't "forwarded" but rather will "ring" the external number and should be able to record.

Make sure Record All Calls or Record External Calls is enabled.

 

[Stoopler]

Try using "Ring my mobile simultaneously" and set the external number as Mobile Number. This way, the call isn't "forwarded" but rather will "ring" the external number and should be able to record.

Make sure Record All Calls or Record External Calls is enabled.

Looks like that works! Thanks!