Call recording rights

[Marc Delpont]

Hi,
the user documentations says : "Recording must be enabled by your administrator for your extension" ... but I'm desperately searching for this option in extension management.
I checked options to "Show Call Recordings" and "Allow Deletion of Recordings", but there's no option to allow recording and the record button is always disabled on softphones !
Can you please tell me how to allow recording for specific extensions ?
Thanks a lot
Marc

 

[Saqqara]

Edit the Extension, within Options tab, click 'Record all calls' in the Options section

 

[mariosM_3CX]

Hello @Marc Delpont

You will need to go to Management Console >> Extensions >> Select Extension(s) >> Edit >> Options Tab and select "Record All Calls"

 

[eddv123]

Hi marc,

Just as an FYI VoIP Tools do an excellent bolt-on recording manager:
https://www.voiptools.com/product/3cx-recording-manager-by-voiptools/

I use this and it offers great benefits of being able to enable recordings for your extensions as well as administer recordings without having to give management console access.