Call Recording to be shown in Salesforec

[nkumar_CX3]

Hello all,

Is it possible or any way that we can store the call recording of 3CX in salesforce. I have connected connect 3CX to Salesforce as per the 3CX article but my other requirement is that, all call recoding of 3CX to be shown in salesforce. I tried to search it but could not find any working solution. Can someone please suggest that is it possible or not? if possible then how?
Thanks in advance.

 

[edossantos]

Unfortunately this is not possible, the recording link is not being provided to the CRM.

 

[nkumar_CX3]

Hi edossantos,

Thank you so much for the response, I got my answer

 

[VoIPTools]

@edossantos is completely correct when he says this is not possible with the default Salesforce integration provided by 3CX. For most customers this is the answer I would offer. However, with custom code, just about anything is possible.

A recording is nothing more than a wav file, saved in a folder with a name that matches the extension that recorded the call. The name of the wav file contains useful information embedded in it including the date/time (in UTC) the outside party's phone number, and the Call ID. With this information it is possible to match the recording file to a given call with a reasonable amount of precision.

So, you would need a service that monitors for new recordings, and has the ability to use the Salesforce API to upload the recording as an attachment to either the correct agent, or customer (based on phone number). Do not misunderstand me... this is a lot of work for a programmer to build this service, but it is possible to do.

 

[nkumar_CX3]

Hi @Matthew,

Thanks for the suggestion. So according to you we need to do custom coding for this. And this code would be written by salesforce developer or 3CX developer?

 

[Evolute IT]

Hi @Matthew,

Thanks for the suggestion. So according to you we need to do custom coding for this. And this code would be written by salesforce developer or 3CX developer?

Neither. Just a developer. Obviously, one with experience in both is always recommended.

You'd need some sort of watcher for the folder and somewhere to also match the recording to the call entry in SF. We did it for Zoho and a car dealer CRM in the past.

@VoIPTools or us can help with that.

 

[nkumar_CX3]

Neither. Just a developer. Obviously, one with experience in both is always recommended.

You'd need some sort of watcher for the folder and somewhere to also match the recording to the call entry in SF. We did it for Zoho and a car dealer CRM in the past.

@VoIPTools or us can help with that.

Thanks a lot but we are not going for customization now.