Call recording visibility

[Alphabetic]

Hi all

got a weird on on U6 B619

An extension has Manager Role and can access admin > reports but not recordings.

Can see "All Recordings" from the client.

I need them to be able to download the recordings from the call log.

is this a role problem or a tick box somewhere?

 

[AndreasPo_3CX]

Hi @Alphabetic

Do you mean that you need them to have access to the "Recordings" section of the admin console or to be able to download recordings from the Call log?
Because a manager should be able to download from the call log as shown in the screenshot below.

 

[Alphabetic]

Hi @AndreasPo_3CX

Yes - I need the extension to be able to download the recordsing from a call report but they do not have this option.

the extension is a manager.

 

[Alphabetic]

Actually.. im logged in as System Owner too and cannot do it.

Archiving is 30 days.

 

[AndreasPo_3CX]

But does the recording of that call actually exist? The icon will be there if the call is not recorded, it will just be greyed out like shown in your screenshot.

 

[Alphabetic]

ok that probably makes sense.

my search was for the queue, it looks like that "talking" is the wait time for the QCB is that right?

 

[AndreasPo_3CX]

Im not sure what you mean exactly. Can you share a screenshot of the call and blur sensitive information?