Call Recording

[rish420]

Hello,

I've recently been asked to configure the call recording feature to a couple of pilot users. However, after this was brought up to CAB, the GRC officer mentioned that the beta phase should only include call recording for inbound calls with an IVR to the caller informing them of the recording in place and not for outgoing calls. However, upon checking, it's come to my knowledge that the only options available are Outgoing or All. Is this the case? If we could have all recordings, then why don't we have an option for Inbound alone as well?

Not sure if this is a system limitation or not as we are up for renewal in April and this might end up being crucial along with a couple of other integrations planned with CRM systems, etc.

Thank you

 

[Evolute IT]

This is not possible currently. See the following thread and post: https://www.3cx.com/community/threads/need-ability-to-record-only-inbound-calls.124334/post-585274

 

[VoIPTools]

I saw a post recently by Nick indicating that in later releases of V20 3CX will support limiting recording to either inbound or outbound. If that enhancement does not get released, then you may want to take a look at our 3CX Recording Manager. We provide both options.

 

[rish420]

I saw a post recently by Nick indicating that in later releases of V20 3CX will support limiting recording to either inbound or outbound. If that enhancement does not get released, then you may want to take a look at our 3CX Recording Manager. We provide both options.

Thank you so much for the response. We'll wait to see what V20 has to offer and make a decision