Call Recording

[Wael]

Hello, some agents are pressing the turn off call recording option so QA team don't hear their calls. How can I disable this option that allows them to stop recording.

 

[VasilisV_3CX]

Hi @Wael,

You require an ENT license to edit the setting to allow users to start and stop recording. It is on by default. When ticked off it will stop extensions from stopping call recordings.

 

[Evolute IT]

Hello, some agents are pressing the turn off call recording option so QA team don't hear their calls. How can I disable this option that allows them to stop recording.

You will need to upgrade your license from Pro to Enterprise.

 

[Wael]

But I think it's even essential for Pro to have this feature.

 

[VasilisV_3CX]

Hi @Wael,

As it stands for now, it's an ENT feature.