Solved Call Recordings - How Are Recordings Accessed?

[shepds]

We are using StartUP Pro and have recordings enabled for both individual users and our main queue. However, I am not able to locate these recordings anywhere on our system. Please advise. Thank you.

 

[TheodorosG_3CX]

Please note that you need to ensure that the user has the option "Show Call Recordings" enabled(screenshots below) in order to be able and see the recordings:

 

[shepds]

Thanks for your quick reply. I do have that setting enabled. Is there any way for an admin to search and listen to recordings without logging into each user's account? Also, we have recordings enabled for our queue. Please advise where can we locate and listen to those recordings. Thanks again.

 

[TheodorosG_3CX]

The extension that is the owner of the PBX can see all recordings which are also shown with a different icon, but you need to ensure that is selecting to show all recordings:

 

[shepds]

Understood. Thank you again for the very quick reply.