Call Recordings via API

[George Stavrianos]

Hello to everyone,

I want to ask, if there is a way via API, to transfer the recording after call is terminated, to my ERP?

Thanks a lot

 

[OlegOLP]

Pay attention to third-party developments, such as VoipTools, Webhook generator for 3CX and others. You can even get an MP3 recording.

It is also possible to pull the file name of the conversation recording from the SQL database and form an URL. But 3CX strongly discourages accessing the database

 

[N_G]

To add to this, we are working on extending the CRM API so that you will get a URL to the file after a conversation is finished. The file itself will be auto archived to the location of your choice.

So wait a few months and you can do this via an official 3CX API....

 

[Evolute IT]

In the meantime, we have a tool for this that doesn't require database or API.

 

[George Stavrianos]

Hi to all, thank you all, for your responses and your answers.

I think that the best way is to wait a few months for the official 3CX API

 

[VoIPTools]

@Nick Galea,

Could you clarify how this is going to work? We all agree that we don't want publicly accessible URLs without some form of authentication/authorization. Therefore, sending the URL of the original recording will require the CRM to authenticate in order to access the URL

• How will the CRM authenticate with 3CX so it can access the URL?
• Do we have an ETA for these new APIs?
• Are these APIs going to be publicly available to everyone?
• Will the APIs have publicly available documentation?
• What level of support for the APIs will be provided by 3CX?

 

[Goga]

To add to this, we are working on extending the CRM API so that you will get a URL to the file after a conversation is finished. The file itself will be auto archived to the location of your choice.

So wait a few months and you can do this via an official 3CX API....

Thank for the update, we waiting for 3cx rest API for long time, hope we get more detail of call like real time data when call is picked up by agent .

 

[zhogov]

To add to this, we are working on extending the CRM API so that you will get a URL to the file after a conversation is finished. The file itself will be auto archived to the location of your choice.

So wait a few months and you can do this via an official 3CX API....

Мы с большим нетерпением ждем этого события.

 

[tomxisbe]

following .... we also need this API call to link the recordings with our own CRM

 

[Evolute IT]

following .... we also need this API call to link the recordings with our own CRM

There's no ETA currently but we have a workaround tool if you're interested.

 

[tomxisbe]

There's no ETA currently but we have a workaround tool if you're interested.

yes sure i'm interested! Would be great, we are developers ourself so we can implement any solution

 

[Evolute IT]

yes sure i'm interested! Would be great, we are developers ourself so we can implement any solution

DM me!

 

[kaicraig]

To add to this, we are working on extending the CRM API so that you will get a URL to the file after a conversation is finished. The file itself will be auto archived to the location of your choice.

So wait a few months and you can do this via an official 3CX API....

Hi Nick,

Do you have any updates on the official 3CX API?

We would love to know if it's still being worked on and if it will be releasing soon?

 

[Evolute IT]

Hi Nick,

Do you have any updates on the official 3CX API?

We would love to know if it's still being worked on and if it will be releasing soon?

An API should be available in v20. Hopefully this will be one of them, but there's already ways to grab recordings via the Webclient Admin's API.

 

[Goga]

Nothing related to this thread , but would like to know if someone is facing issue with 3cx old call control api after updating system to 3cx V18 update 8.
I am getting below error after i update from V18 Update 6 to Update 8

2023/10/06 12:18:48.073|DEBUG|filePath = C:\Program Files\3CX Phone System\Bin\3CXPhoneSystem.ini |CallControllerCore.Core3cx|
2023/10/06 12:18:48.264|ERROR|Could not load file or assembly 'System.Runtime, Version=6.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. Could not find or load a specific file. (0x80131621) Could not load file or assembly 'System.Runtime, Version=6.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. Could not find or load a specific file. (0x80131621)|CallControllerCore.Core3cx|


Did 3cx change .Net Core version ?

 

[Evolute IT]

Nothing related to this thread , but would like to know if someone is facing issue with 3cx old call control api after updating system to 3cx V18 update 8.
I am getting below error after i update from V18 Update 6 to Update 8

2023/10/06 12:18:48.073|DEBUG|filePath = C:\Program Files\3CX Phone System\Bin\3CXPhoneSystem.ini |CallControllerCore.Core3cx|
2023/10/06 12:18:48.264|ERROR|Could not load file or assembly 'System.Runtime, Version=6.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. Could not find or load a specific file. (0x80131621) Could not load file or assembly 'System.Runtime, Version=6.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. Could not find or load a specific file. (0x80131621)|CallControllerCore.Core3cx|


Did 3cx change .Net Core version ?

Yes, .NET 6 now, no more 5.

 

[Goga]

Nothing related to this thread , but would like to know if someone is facing issue with 3cx old call control api after updating system to 3cx V18 update 8.
I am getting below error after i update from V18 Update 6 to Update 8

2023/10/06 12:18:48.073|DEBUG|filePath = C:\Program Files\3CX Phone System\Bin\3CXPhoneSystem.ini |CallControllerCore.Core3cx|
2023/10/06 12:18:48.264|ERROR|Could not load file or assembly 'System.Runtime, Version=6.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. Could not find or load a specific file. (0x80131621) Could not load file or assembly 'System.Runtime, Version=6.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. Could not find or load a specific file. (0x80131621)|CallControllerCore.Core3cx|


Did 3cx change .Net Core version ?

Thank you , will do changes.