Call Recordings

[PMCars]

We are currently running a 3CX on premise phone system (V18 Update 6)

We have configured the majority of staff to record only external calls, we have 3 staff members that have all calls recorded and 1 staff member that no calls are recorded.

If the staff member with no calls recorded calls a staff member with all calls recorded we find that it records the call.

Is there a way to configure the staff member to have no calls recorded even if they call a staff member with all calls recorded?

Thanks

 

[NikolasA_3CX]

Hi @PMCars

The recordings are done on the extension level which means that if an extension with no recordings enabled, calls an extension with call recordings enabled, the call will be recorded regardless.

Regarding your question, please note that there is no way to disable this.