Call Recordings

[jcostlow]

Since updating from V20U5 to V20U6 call recordings are merged together instead of being separate recordings per leg of the call.

I.E. receptionist answers the phone then transfers the call. It used to be two separate recordings, but it is now one. Is there a way to set it back to the old behavior? I ask as one client uses a AI based utility to get performance of the agents on call.

 

[VoIPTools]

I cannot help but question your belief that both legs of the call are in one recording. Recordings have always been specific to the participants. Having said that, I should probably test myself before publicly questioning you. I spend a significant part of every day working with recordings as well as a whole team of developers, quality assurance members, and support staff and so far I have not seen the issue you are describing. Are you absolutely certain this is true? Maybe it is a bug? I have been testing this for months starting with the first Alpha release of U6.

 

[KyriacosS_3CX]

Is the receptionist just using the standard apps/supported phone etc, or is there some CFD or anything else custom involved here?