Call Recordings

[Tarheels]

I have all my extensions programmed to record all calls but I am only seeing external calls recorded. Has anyone else had this issue?

 

[Smileyguy6]

Very new to 3CX, however, have you looked at the extension setup and made sure the "Record All Calls" is set. There is an option to only record external call which is what makes me think this is the issue. Choose the extension and the options tab, its the second set of information. Let me know if this helps!

 

[Tarheels]

Yes my extensions are set to record all calls

 

[YiannisH_3CX]

Hello @Tarheels

When calling between 2 extensions that have Recording enabled you will only see the recording under the extension that initiates the call so that there are no duplicates of the same recording. Make sure that you are checking under the correct extension for the recordings.