Call Records Wrong

[bell]

I'm having an issue where I speak on the phone and when I go back and view the reports at the end of the day they are incorrect.
One example is I know I have spoken to a certain number but the records show 0:00 as the time spent on that call but my Snom phone says 00:01:49 when I look through its log.

Under the status it does say connecting instead of answered.

 

[Pierre_3CX]

Hi Nick,
Kindly open a support ticket on this matter so that we can investigate further.

 

[bell]

Tickets been opened, very slow response. Still waiting for support so if anyone else has any ideas will probably be faster than the really slow 3CX support.

 

[bell]

Just in case anyone has the same issue, here's the response from the ticket...

We have been informed by R&D that this issue is resolved on upcoming v14.
Unfortunately we can't confirm any ETA's as per support policies, kindly keep an eye on blog for official announcements.

 

[Pierre_3CX]

Hi nick,
Sorry for the inconvenience, just to add that current workaround that you did not mention is to change timezone of the server clock from UTC+12 to UTC...