Call reports Manager role cannot view inbound/outbound call reports

[TimoM]

Hi
The Manager role cannot getr call reports for inbound/outbound calls. The advise on another thread to change the existing trunk to a department gives warning that "Changing department will unbind from this department, reset all data and bind this entity to the new department selected. Note: You will need to also adjust the outbound rule to reflect the new department change"

Does this mean all call data prior to this will disappear?

Regards
Tim

 

[AbdullaR_3CX]

Hello @TimoM
To allow a Manager to access inbound/outbound reports, the only available workaround is to assign the trunk to a specific department—one that the Manager is a part of.

You can do this by navigating to:
Admin Console > Voice & Chat > "Your Trunk" > Options tab,
and then selecting the desired department from the “Department” dropdown.

Regarding your question: “Does this mean all call data prior to this will disappear?” — No, assigning a trunk to a department will not delete or affect any historical call data.

Important note: Once a trunk is assigned to a department, it will be restricted to that department and won't be available system-wide. This is currently the only method to grant inbound/outbound report access to Managers.

 

[TimoM]

Hi AbdullaR_3CX
Thanks, this has worked. Manager role can now view the inbound/outbound reports.
Regards
Tim