Call Reports: Name of outgoing calls not showing

[asamuelson]

Saw a post from Feb 15, 2020 (https://www.3cx.com/community/threads/call-reports-name-of-outgoing-calls-not-showing.71013/) that in the Call reports the outbound caller ID is not listed. Has there been any updates so that they can be viewed yet?

 

[Charles_3CX]

Are you referring to call reports showing which numbers were dialed for outbound calls?

 

[asamuelson]

Like the example from the previous post, it does not display the name of the caller, only the number on outbound calls:

 

[Charles_3CX]

I see. With outbound calls, the contacts are not searched. Therefore, I'm afraid the contact name will not match the dialed number, so it will not be reflected in the reports.

 

[asamuelson]

Is there any way to have the name be searched and displayed?

 

[Charles_3CX]

As mentioned, this is not an option I'm afraid.