Hi Guys,
Anyone know what happens to the call reports in the following scenario?
Call comes in and person 1 answers.
Person 1 transfers call to Person 2.
Where does the call markup go?
Is it Person 1, Person 2 or both?
The problem is doing a report on extension statistics and then if it does not include the transferred calls then it becomes unbalanced....
Anyone know what happens to the call reports in the following scenario?
Call comes in and person 1 answers.
Person 1 transfers call to Person 2.
Where does the call markup go?
Is it Person 1, Person 2 or both?
The problem is doing a report on extension statistics and then if it does not include the transferred calls then it becomes unbalanced....
