Call Routing based on time of the day

[ThanasisPolitis]

Hello,

In our company, we are looking to extend the support hours and would like to know if it is possible to do a call routing based on the time of the day?

We would like to have the following call flow:
- Between 08:30 and 18:30 Mon-Fri to ring to the support queue (as it does currently and it is working)
- Between 18:31 and 20:00 Mon-Fri to ring to specific mobile phones and extensions
- Any calls between 20:01 and 08:29 Mon-Fri & all day throughout the weekend to go to voicemail.

Any ideas on how we can achieve this?

 

[Saqqara]

If you have a Pro or Ent license look at CFD - https://www.3cx.com/docs/cfd-routing-calls-time-day/

 

[AWS2P]

Not sure you need CFD to achieve this:
Trunk or DID need to forward calls to dummy ext. in OH and night IVR in OOH

Create a dummy extension
In available status
in OH 8:30 to 1830 Mon to Fri, forward to Support Q

set an exception from 18:31 to 20h00
forward to a RG with extensions and mobile numbers set to "ring my mobile simultaneously"

 

[ThanasisPolitis]

Thank you all for your replies, much appreciated!

 

[AWS2P]

you're welcome