Call routing different destinations based on days and time slots

[kokolino23]

Hello,
We've got a query from a customer, they would like to route their number to an extension between 07:00-08:00 MON/TUE/WED/FRI, another extension between 07:00-08:00 THU, another extension between 08:00-09:00, another extension between 09:00-16:30, then a another extension between 16:30-19:30 MON/WED/FRI and finally another extension between 16:30-19:30 TUE/THUR.
Is that possible?
The only thing I can think of is to configure different departments based on the days & time slots, ring groups with the extensions required for each day & time and overflow them accordingly.
Thank you

 

[VoIPTools]

Are we talking about routing a single DID? You can do a lot of things with exceptions, and dummy extension presence status, and other approaches to performing automated time-based routing, but at some point the complexity gets to a point where a Call Flow Designer (script) is easier to implement and manage.

 

[kokolino23]

Yes, a single DID, if we had different DID's for rings groups would've been much more easier.
I've installed the 3CX Call Flow Designer, I just need to figure out how to configure what we need and how to integrate it with the cloud based platform.