Call Routing

[dgray]

Is there any way to do custom call routing. For example I would like to have the incomming call routed to front desk for 10 seconds then to a ring group for 15 and if all else fail to a auto attendant. Is this currently possible.

 

[archie]

Yes.

 

[dgray]

Will you expound on your answer or at least direct me to the documentation. Thanks in advance.

 

[jantoney]

On the incoming line get it to ring the reception extension first.....
on the reception extension set the 'On no answer' tab to 10 seconds to divert to the ring group
on the ring group set the 'On no answer' tab to 10 seconds to divert to the Auto Attendant.

Just becarefull though because 15 seconds of ringing before and auto attendant picks up is a long time....
People might get bored and simply hang up or because a auto attendant answers they may think something it wrong with the phone system and thats why it too so long to answer