Call someone while in conference and get voicemail doesn't hangup even if everyone leaves

[vintegrity]

Hi All,

When we are on a conference call, and dial an external number… if that external number doesn’t answer, but their voicemail box does, our call does not disconnect from the external number… even when all parties on our end hang up from the call. To fix this, we have to go into our Meeting/Conference panel and manually hang up the conference call. Otherwise the external call will stay connected to our system, and tags on to any new calls we make. So essentially, the external voicemail box continues to record any new calls we make. Thanks for any help you can provide.

 

[VasilisV_3CX]

Hi @vintegrity,

EDIT: After testing, I can confirm that the PBX sees the external call as "answered" and doesn't discern the difference between what type of call it is (logically).

If the provider you've called chooses to hang up the VM, that would be up to them.

To that end, there are two scenarios where the disconnecting of the call can happen:

1. The callee hangs up the call (won't in this case as it's a VM).
2. You end the call from your overview of the conference call.

 

[vintegrity]

Thank you. I'm running V18 Update 2, the latest. I'm sorry I didn't get back to you sooner as I was waiting for my customer to update me on the exact steps that they use to make the calls.

It seems if all particpants hang up, the call should end yet the system continues the call.

 

[vintegrity]

Thank you. I'm running V18 Update 2, the latest. I'm sorry I didn't get back to you sooner as I was waiting for my customer to update me on the exact steps that they use to make the calls.

It seems if all particpants hang up, the call should end yet the system continues the call.

Can this be reported as a bug so that the call ends when everyone hangs up? It shouldn't just continue on connected to the conference. Thanks.

 

[ChrisC_3CX]

Can this be reported as a bug so that the call ends when everyone hangs up? It shouldn't just continue on connected to the conference. Thanks.

Not really because as previously mentioned, the call is considered a normal established call. On the SIP communication level there is no difference between a call answered by a real human and a call answered by an automated answering service such as a voicemail. That said, the call may very well be a call with a real human on the other end in which case it should not be automatically ended.