call to voicemail getting 403 error since yesterday

[Leon Zetekoff]

hi there....it looks like the pbx automatically updated last night and since I can not access my VM with either the button on my GS phones or by dialing *4 from the keypad. The error in the log says no outbound route. Did this change?

TIA Leon

 

[Leon Zetekoff]

according to the pbx portal *4 is still to call voicemail so what is the problem?

thanks leon

 

[Leon Zetekoff]

i have two pbxes with the same issue

here is last part of my event log and if you click on 30052 that error has no definition

Type	Event ID	Date	Source	Department	Details
Warning	30052	12/05/2024 11:56 AM	SIP Server	DEFAULT	There was no user or outbound rule found for the number *4 that Ext.701 dialed.
Warning	30052	12/05/2024 11:50 AM	SIP Server	DEFAULT	There was no user or outbound rule found for the number *4 that Ext.701 dialed.
Warning	30052	12/05/2024 11:44 AM	SIP Server	DEFAULT	There was no user or outbound rule found for the number *4 that Ext.798 dialed.
Warning	30052	12/05/2024 11:24 AM	SIP Server	DEFAULT	There was no user or outbound rule found for the number *4 that Ext.701 dialed.
Warning	30052	12/05/2024 11:23 AM	SIP Server	DEFAULT	There was no user or outbound rule found for the number *4 that Ext.702 dialed.

 

[Leon Zetekoff]

Activity logs​

Logging Level: All
Extension: All
Call: All

Time	Message
12/05/2024 11:56:20.509 AM	L:25.1[Extn:701{2defdb276f37}] Dialed number '*4' has no route!
12/05/2024 11:50:14.900 AM	L:24.1[Extn:701{d552fa65430a}] Dialed number '*4' has no route!
12/05/2024 11:44:29.692 AM	L:18.1[Extn:798{95d4117963f0}] Dialed number '*4' has no route!
12/05/2024 11:24:15.282 AM	L:13.1[Extn:701{07353373768c}] Dialed number '*4' has no route!
12/05/2024 11:23:49.793 AM	L:12.1[Extn:702{06b32678a446}] Dialed number '*4' has no route!